FAQ

Frequently Asked Questions

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods through Shopify Payments.

Is it safe to use my credit card on your site?

Yes! We use industry-standard SSL encryption to protect your personal information and payment details.

Can I modify or cancel my order?

Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been processed and shipped, we cannot make changes.

Shipping & Delivery

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. You'll receive a tracking number once your order ships.

Do you ship internationally?

Currently, we ship within the United States. International shipping options may be available in the future.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and link to track your package.

Returns & Exchanges

What is your return policy?

At Valore, all sales are final. Due to the nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on any perfumes.

Contact & Support

How can I contact customer service?

You can reach us through our contact form, email, or phone. We typically respond within 24 hours during business days.

Do you have a physical store?

We are an online-only retailer, which allows us to offer you the best prices and selection.